Return, Refund & Cancellation Policy

Last Updated: August 08, 2026

At Mingled, every product undergoes quality inspection before dispatch. Due to the nature of fashion jewelry and hygiene considerations, we do not accept returns or exchanges for reasons such as change of mind, personal preference, incorrect ordering, or minor variations in color or finish caused by photography, lighting, or display settings.

We only provide refunds or replacements for products that are received damaged, defective, or incorrect, subject to the conditions below.

Mandatory Proof for Claims

To be eligible for any return, replacement, or refund, you must provide an unedited, continuous video that clearly shows:

  • The sealed shipping package before opening.
  • The shipping label with the order details clearly visible.
  • The entire unboxing process without any cuts, pauses, edits, or interruptions.
  • The product being removed from the packaging.
  • A clear demonstration of the alleged damage, defect, or incorrect item.

The video must begin before the package is opened and continue uninterrupted until the product has been fully inspected.

Claims submitted without this continuous unedited video will not be eligible for a return, replacement, or refund.

Photographs alone are not sufficient evidence.

Reporting a Damaged, Defective or Incorrect Item

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Email us at gayatrivm00@gmail.com or Instagram: @mingled_by_maya
  • Include:
    • Your Order Number
    • The mandatory unedited continuous unboxing video
    • Clear photographs (if requested)
    • A brief description of the issue

Requests received after 48 hours from the recorded delivery time may not be accepted.

Return Approval

Return requests are subject to verification by Mingled.

If your claim is approved:

  • The product must be returned within 7 calendar days from the date of approval.
  • The product must be unused, unworn, unaltered, and in its original packaging with all tags, accessories, inserts, and invoice included.
  • Items showing signs of wear, misuse, damage caused after delivery, tampering, or missing packaging may be rejected.

Returns sent without prior approval will not be accepted.

Inspection

All returned products undergo a quality inspection after they are received.

Mingled reserves the right to reject any claim if:

  • The mandatory unedited unboxing video is not provided.
  • The video appears edited, incomplete, or manipulated.
  • The damage appears to have occurred after delivery.
  • The returned item differs from the original dispatched product.
  • The product has been used, worn, altered, repaired, or intentionally damaged.
  • The claim is determined to be fraudulent or abusive.

The decision of Mingled after inspection shall be final.

Refunds & Replacements

Once the returned product passes inspection, we will:

  • Send a replacement product (subject to stock availability), or
  • Issue a full refund to the original payment method.

Refunds are typically processed within 5–7 business days after approval. Actual credit timelines may vary depending on your bank or payment provider.

Return Shipping

If the claim is approved because the product is damaged, defective, or incorrect:

  • Mingled will reimburse reasonable return courier charges upon submission of a valid courier receipt, or
  • Arrange return pickup where available.

Shipping charges will not be reimbursed for rejected or ineligible claims.

Non-Returnable Items

Returns, refunds, or exchanges will not be accepted for:

  • Change of mind.
  • Incorrect product selection by the customer.
  • Items that have been worn or used.
  • Minor color, texture, or finish variations caused by photography or screen settings.
  • Products damaged due to improper handling, misuse, storage, chemicals, perfumes, cosmetics, water exposure, or accidental damage after delivery.
  • Requests made without the mandatory continuous unboxing video.
  • Requests made after the reporting period.

Order Cancellation

Orders may be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.

Once an order has been processed for dispatch or handed over to the courier, it cannot be cancelled.

If an order is cancelled successfully, the refund will be initiated to the original payment method within 5–7 business days.

Contact Us

For assistance regarding returns, refunds, or cancellations:

Email: gayatrivm00@gmail.com

Instagram: @mingled_by_maya