Shipping Policy

Last Updated: August 08, 2026

At Mingled, we strive to ensure that every order is processed, packed, and delivered safely and efficiently. By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing

  • Orders are processed Monday through Saturday, excluding public holidays.
  • Orders are typically processed within 4–5 business days after successful payment confirmation.
  • During sales, festive seasons, promotional events, or periods of high order volume, processing times may be extended.
  • Orders are dispatched only after payment has been successfully verified.

Once your order has been shipped, you will receive a shipment confirmation along with tracking details via your registered email address, SMS, or WhatsApp, where applicable.

2. Shipping Charges

Shipping charges are calculated based on factors such as the delivery location, order value, shipping method, promotional offers, and other applicable criteria.

The applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.

Mingled reserves the right to revise shipping charges, free shipping thresholds, or promotional shipping offers at any time without prior notice. Any such changes will apply only to future orders.

3. Delivery Timeline

Estimated delivery timelines after dispatch are as follows:

  • Metro Cities: 4–5 business days
  • Other Locations: 4–8 business days
  • Remote or Non-Serviceable Areas: Delivery may require additional time.

Delivery timelines are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government regulations
  • Political unrest
  • Transportation disruptions
  • Network issues
  • Remote delivery locations

Mingled shall not be liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

4. Shipment Tracking

Once your order has been dispatched, you will receive shipment tracking details.

Tracking information generally becomes active within 24 hours after dispatch.

Customers are responsible for monitoring the shipment status using the tracking details provided.

5. Customer Responsibility

Customers are solely responsible for providing accurate and complete shipping information, including:

  • Recipient’s full name
  • Complete delivery address
  • Landmark (where applicable)
  • PIN code
  • Mobile number
  • Email address

Mingled shall not be responsible for delayed delivery, failed delivery, additional shipping charges, or loss resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Delivery Attempts

Our logistics partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the address is incorrect or incomplete,
  • the shipment is refused,
  • or the customer fails to respond to the courier,

the shipment may be returned to Mingled.

Any additional shipping charges incurred for re-dispatch shall be borne by the customer unless otherwise determined by Mingled.

7. Inspection Upon Delivery

Customers are advised to inspect the package immediately upon delivery.

If the package appears to be damaged, tampered with, opened, or resealed, customers should record an unedited, continuous video of the entire unboxing process before opening the package.

Any claim regarding a damaged, defective, missing, or incorrect item must be reported within 48 hours of delivery and will be processed strictly in accordance with our Return, Refund & Cancellation Policy.

Failure to provide the required continuous unboxing video may result in rejection of the claim.

8. Shipping Restrictions

Mingled currently ships to serviceable locations within India.

We reserve the right to refuse, delay, or cancel shipments to locations that are not serviceable by our logistics partners or where delivery is restricted by law or operational limitations.

9. Lost, Delayed or Undelivered Shipments

If your shipment appears significantly delayed or is marked as delivered but has not been received, please contact us as soon as possible.

We will coordinate with the courier partner to investigate the matter.

While we will make reasonable efforts to assist in resolving delivery issues, Mingled shall not be liable for delays, losses, or claims arising from circumstances beyond our control after the shipment has been handed over to the courier partner or where delivery has been confirmed by the carrier.

10. Force Majeure

Mingled shall not be liable for any delay or failure in fulfilling its shipping obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Earthquakes
  • Pandemics or epidemics
  • Government actions
  • War
  • Civil unrest
  • Labour disputes
  • Transportation disruptions
  • Power failures
  • Internet outages
  • Courier service interruptions

11. Change of Delivery Address

Customers may request a change to the delivery address only before the order has been processed for dispatch.

Once an order has been shipped, the delivery address cannot be modified.

12. Order Cancellation

Order cancellations are governed by our Return, Refund & Cancellation Policy.

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: gayatrivm00@gmail.com

Instagram: @mingled_by_maya